An application can bring speed and transparency in customer service. The online platform would remove the need to call customer care executives to raise issues and the executives would be able to manage issues in a time bound manner.
How does the software work?
Help desk software would work like a platform for users. The users would get dedicated space to express their issues and the customer service executives would get freedom from attending unending phone calls and registering complaints. In other words, the users would register their issues on their own.
It is easy to handle accounts instead of phone calls and there might as many accounts as there are users. An application can create accounts for users and also it can connect the accounts to the social profiles of the users. The users can access their accounts to raise issues and the customer service executives can post replies to the problems instead of informing the users over phone calls.
The software highlights issues
When a complaint is registered, the customer service executives can note the complaint. Also the managers can see the complaint posted by a user. If the issue needs immediate attention, the managers would direct their juniors to take the issue on short notice.
Some issues keep coming again and again. The managers can note the recurring problems and find permanent solution to these issues. Also there could be a knowledge bank for common issues that users can solve on their own. Software can reduce the tension between users and customer service.
How does the software work?
Help desk software would work like a platform for users. The users would get dedicated space to express their issues and the customer service executives would get freedom from attending unending phone calls and registering complaints. In other words, the users would register their issues on their own.
It is easy to handle accounts instead of phone calls and there might as many accounts as there are users. An application can create accounts for users and also it can connect the accounts to the social profiles of the users. The users can access their accounts to raise issues and the customer service executives can post replies to the problems instead of informing the users over phone calls.
The software highlights issues
When a complaint is registered, the customer service executives can note the complaint. Also the managers can see the complaint posted by a user. If the issue needs immediate attention, the managers would direct their juniors to take the issue on short notice.
Some issues keep coming again and again. The managers can note the recurring problems and find permanent solution to these issues. Also there could be a knowledge bank for common issues that users can solve on their own. Software can reduce the tension between users and customer service.