Traditional way of registering a complaint or bringing a problem under the notice of service provider is to call a customer care executive and aware the executive about the problem. The executive then raises a ticket for the complainant and forwards the problem to the concerned department.
Today customers register their complaints without calling customer service executives. Businesses now use IT help desk ticketing software to register complaints. Use of software removes the need of call center as the software brings customer care executives and customers on the same platform.
Customer service with software
Use of software removes all the hurdles and obstructions that prevent care executives from giving the best service. Telephonic conversations could get disrupted for strange reasons and also the executives might be able to understand muffled voice and stammered sentences. Use of software removes such hassles as the customers are allowed to post their complaints in detail.
The executives remain free to maintain accounts of customers. They look for issues and forward the issues to concerned departments. In this way, use of software brings speed to the service. Also it makes the service transparent. Customers can follow their tickets from their accounts and also managers can see how the executives are working.
What is this software?
It is a special application designed and developed for providing customer service. The app can be customized to include more features and to suit individual needs. Also the app can be connected with social media and other websites for quick service.
Today customers register their complaints without calling customer service executives. Businesses now use IT help desk ticketing software to register complaints. Use of software removes the need of call center as the software brings customer care executives and customers on the same platform.
Customer service with software
Use of software removes all the hurdles and obstructions that prevent care executives from giving the best service. Telephonic conversations could get disrupted for strange reasons and also the executives might be able to understand muffled voice and stammered sentences. Use of software removes such hassles as the customers are allowed to post their complaints in detail.
The executives remain free to maintain accounts of customers. They look for issues and forward the issues to concerned departments. In this way, use of software brings speed to the service. Also it makes the service transparent. Customers can follow their tickets from their accounts and also managers can see how the executives are working.
What is this software?
It is a special application designed and developed for providing customer service. The app can be customized to include more features and to suit individual needs. Also the app can be connected with social media and other websites for quick service.